Ordered the open back black bow foldable hat, the darker colour rather than the cream, and I'm delighted with it. It arrived in 2 days of ordering, it was well package, not folded as I expected but in a box with tissue large enough for the hat. It comes with a travel bag for when the hat is folded and instructions of how to fold the hat. There was also a really nice personal hand written note on the box.
The website has lots of choice and really great hats and is easy to navigate, I think the prices are good value for the quality of the hat and the service which is speedy and professional.
I have longer hair and mostly wear it up or in a ponytail so the open back hat is great for that reason. It has a good brim as well. I can't wait to wear it on my cruse in a few weeks time. I would recommend Scarf giraffe.