Terms of service
Terms of Service
Last updated: 7 October 2026
This website is operated by Black Ginger Ltd, trading as The Scarf Giraffe. Throughout these Terms, “we”, “us” and “our” refer to The Scarf Giraffe.
These Terms of Service apply when you visit thescarfgiraffe.com, use our website or purchase products from us. By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these Terms affects your statutory rights as a consumer.
1. About Us
The Scarf Giraffe is a trading name of Black Ginger Ltd, a company registered in England and Wales.
Black Ginger Ltd trading as The Scarf Giraffe
Company number: 06187349
VAT number: GB 910 4454 56
Unit 4, Newlands Farm
Loddon Drive
Wargrave
Reading
RG10 8HL
United Kingdom
Email: hello@thescarfgiraffe.com
Telephone: +44 118 940 3731
2. Using Our Website
You may use our website only for lawful purposes. You must not use the website in a way that could damage, disable or interfere with its operation or security, or attempt to gain unauthorised access to the website, its systems or other users' information.
Our online store is hosted by Shopify, which provides the ecommerce platform that enables us to sell our products online.
3. Products and Product Information
We take reasonable care to ensure that product descriptions, photographs, measurements, colours and other information shown on our website are accurate.
Colours may appear slightly different depending on your screen, device and display settings. Where products are handmade, printed, patterned or made using natural or textured materials, small variations may occur.
Product availability can change and we reserve the right to discontinue products or limit quantities where necessary.
4. Prices
Prices displayed on our website are shown in the currency applicable to your shopping location where supported by our website.
Prices may change from time to time, but a price change will not affect an order that we have already accepted.
If we discover an obvious pricing or product information error after you place an order, we will contact you as soon as reasonably possible to explain the situation and, where appropriate, give you the option to continue with the corrected information or cancel the affected item or order.
5. Placing an Order
When you place an order, you are offering to purchase the products in your basket subject to these Terms.
After placing your order, you will receive an order confirmation. We reserve the right to decline or cancel an order where reasonably necessary, including where:
- a product is unavailable;
- there has been an obvious pricing or product information error;
- we are unable to obtain payment authorisation;
- we suspect fraudulent or unauthorised activity; or
- we are unable to deliver to the address provided.
If we cancel an order after payment has been taken, we will refund the relevant amount.
6. Payment
Payment must be made using one of the payment methods offered at checkout.
Payment transactions are processed through our payment providers. We do not store your full payment card details ourselves.
7. Delivery
Delivery options, charges and applicable free-delivery thresholds are set out in our Shipping Policy and are also shown where applicable during checkout.
We aim to dispatch orders promptly, but standard delivery dates and times are estimates unless a delivery service is expressly stated to be guaranteed.
Delivery may occasionally be affected by circumstances outside our reasonable control. If a significant delay occurs, we will do our best to keep you informed and assist where appropriate.
8. International Orders
We deliver to a range of international destinations. Available delivery options and charges depend on the destination and are displayed where applicable during checkout.
Where applicable, information about taxes and duties will be shown during checkout. Customers should check the information provided before completing an international order.
9. Returns and Refunds
We offer a 30-day return period for eligible products, including both full-price and sale items.
Eligible UK returns are FREE using our Royal Mail returns service.
Gift cards are non-returnable and non-refundable.
Please see our Return & Refund Policy for full information about returns, exchanges, faulty items and refunds.
Nothing in our returns policy affects your statutory rights.
10. Promotions, Discount Codes and Special Offers
From time to time we may offer discount codes, gifts with purchase, promotional prices or other special offers.
Unless we state otherwise, promotions are subject to availability, may have their own terms and cannot be exchanged for cash.
We reserve the right to amend, withdraw or cancel a promotion where reasonably necessary, including where an error has occurred or where misuse or fraudulent activity is suspected.
11. Gift Cards
Gift cards may be used subject to any conditions displayed when the gift card is purchased or issued.
Gift cards cannot be exchanged for cash and are non-returnable and non-refundable except where required by law.
12. Faulty or Incorrect Products
Please contact us as soon as possible if you receive a product that is faulty, damaged or different from what you ordered.
We will work with you to resolve the problem and will provide the remedies available to you under applicable consumer law.
13. Your Consumer Rights
Our products must be as described, fit for purpose and of satisfactory quality as required by applicable UK consumer law.
Nothing in these Terms excludes or restricts any legal rights or remedies that cannot lawfully be excluded or restricted.
14. Intellectual Property
The content of this website, including our branding, text, photographs, graphics, illustrations and website content, belongs to us or is used by us with permission and is protected by applicable intellectual property laws.
You may use our website for your personal, non-commercial use. You must not reproduce, distribute, sell, commercially exploit or otherwise use our website content without our permission, except where permitted by law.
15. Customer Reviews and Other Content
If you submit a review, photograph, comment or other content to us or through our website, you confirm that you have the right to submit that content and that it does not infringe another person's rights or contain unlawful, abusive or misleading material.
We may moderate or remove content where reasonably necessary.
16. Third-Party Services and Links
Our website may contain links to third-party websites or use services provided by third parties, including payment, delivery, analytics and social media services.
We are not responsible for the content or operation of third-party websites that we do not control. You should review their own terms and privacy information where appropriate.
17. Our Responsibility to You
We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or your statutory consumer rights.
We are responsible for foreseeable loss or damage caused by our failure to comply with these Terms or by our failure to use reasonable care and skill.
We are not responsible for loss or damage that was not reasonably foreseeable or for business losses arising from a purchase made wholly or mainly for personal use.
18. Privacy
Our collection and use of personal information is explained in our Privacy Policy.
19. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, website, services or legal requirements.
The Terms that apply to your purchase will generally be those in force when you place your order.
20. Governing Law
These Terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the United Kingdom, you may also benefit from any mandatory protections provided by the laws applicable where you live.
21. Contact Us
If you have any questions about these Terms or an order placed with The Scarf Giraffe, please contact us:
Black Ginger Ltd trading as The Scarf Giraffe
Unit 4, Newlands Farm
Loddon Drive
Wargrave
Reading
RG10 8HL
United Kingdom
Email: hello@thescarfgiraffe.com
Telephone: +44 118 940 3731