Oh no. This is really disappointing to hear. I will feed this back to the buying team. It sounds as though you had a slight fault with this particular item. We do offer a free returns policy, making it super easy to return. If an item is faulty, we will always aim to dispatch a new item out to you or issue you a full refund. Whichever you prefer. Please get in touch via email, and we will be happy to help.