My hat looked precisely as shown in the advertising. Website so simple to navigate and ordering system absolutely first class! Delivery was unbelievable fast and my hat arrived packed beautifully in pink recyclable paper, as well as stunning branded care instructions, including how to fold and re-shape (video demo is fab too) and a lovely recyclable bag to keep it safe whilst travelling! I am beyond thrilled and would highly recommend your professional but caring service -thank you - I will be back and will recommend you to anyone I meet on lake Garda and in Verona!👏⭐️⭐️