I ordered 2 panamas, different types but really pleased with the mottled/natural and belt band. Fits well. I bought the larger size as my head was 58cm, so the 59cm was larger but fit brilliantly once I pulled up the inside ribbon/band. Have a trip to Egypt, so chose the mottled brim, hopefully won't show sandy fingerprints! I couldn't get the return label to download to print, so emailed them and they sent me one by email. Very responsive and efficient!